Services: support and technical assistance
Support and assist in the commissioning of our DC-DC converters within your specific applications.
Sharing Tame-Power's expertise
As an expert in power electronics and aware that each electrical architecture has its own specificities, Tame-Power offers the skills of its team to assist you in the commissioning of your converter.
Thus, Tame-Power is able to provide technical support for the integration of the DC-DC converter into your electrical architecture and to carry out any support operations.
Benefits of support services and technical assistance
Tame-Power uses its know-how in power electronics to assist you in the commissioning and integration of your DC-DC converter into your electrical architecture.
For this, the Tame-Power team offers :
- A package of 5 jours of technical support
- Fragmentable hour by hour
- Usable within two months after subscription
- Telephone and video support
- The reservation of dedicated slots
- Possibility of combining several support service packages
Five hours of support
Tame-Power makes its team of engineers available to its customers to accompany them in the commissioning and integration of its DC-DC converters within their electrical architectures. In order to meet specific needs, Tame-Power offers a 5-hour remote support format. This training time can :
- Be broken down into five one-hour sessions
- Used and distributed up to two months after subscription
Dedicated time slots
Aware that each electrical architecture is different and that each project evolves at its own pace, Tame-Power allows its customers to schedule the hours during which they wish to call on the Tame-Power team of experts to benefit from the technical support service. Thus, each customer can :
- Schedule a technical support session of one hour
- Schedule a technical support session of four hour
As some architectures can be more complex, it is possible to add several technical support packages in order to cumulate the five-hour dedicated packages.
Audio or video support
All support and technical assistance services are provided by the Tame-Power team, which operates remotely in two modes:
- Tehcnical support by phone
- Technical support by videoconference
For specific needs requiring on-site travel, we invite you to contact the Tame-Power support team.
Take advantage of the technical support offer